TERMS & CONDITIONS

Welcome to VONA.id.
Please read the terms and condition thoroughly. By reading this terms and condition you are agree and have understood with points stated below. 

  1. Please allow 1 working day to process your order for quality control and packing. We will notify you via email as soon as your package is sent with the tracking number.

  2. We allow return & exchange if the product(s) has defect or mistakenly shipped by our team, shipping fee will be charged to VONA.id.

  3. We allow return & exchange if the product(s) has defect or mistakenly shipped by our team, shipping fee will be charged to VONA.id.

  4. We allow return & exchange if the product(s) has defect or mistakenly shipped by our team, shipping fee will be charged to VONA.id.

  5. All information about products are according to the invoice order.

  6. Please note that invoice is not a reservation upon the goods. Invoice is valid for 2×24 hours expiry time. If the payment you made is past through the expiry date orders, please contact our Customer Service for further assistant.

  7. If there’s a price reduction upon the goods, paid orders in invoice is not refundable.

  8. Our office hour is 10.00- 17.00 WIB.

  9. We ship every Monday- Saturday.

  10. Our partner for shipping is JNE for domestic shipping and Pos Indonesia (EMS) for international shipping.

  11. Shipping receipt will be available 2 days after the shipping notification sent to your email.

  12. Please make sure to input your data as required on the form (address, name, phone, etc) completely.

  13. Payment confirmation should be made if you made payment through our BCA Account (on behalf of Violetta) and online payment methods (provided by Midtrans).

Should you have any other inquiry, please dont hesitate to contact us.
Thank you for shopping at VONA.id. We hope you love your purchase and enjoy the package!
Regards,
VONA.id